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Customer Retention

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Telmo Ferreira
March 20, 2012
Telmo Ferreira asked a question
How should companies should evaluate customer satisfaction indexes in the B2B world?
Marketing
Sales
Customer Care
Customer Experience
2 more topics
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Michael A Brown
Dec. 27, 2011
Michael A Brown published a post
Make Business Engagment Easy And Pleasent
Customer Service
Business Development
Customer Engagement
Customer Relations
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Chintan Bharwada
Dec. 17, 2011
Chintan Bharwada published a post
9 Cs of Client Retention
Customer Retention
Customer Satisfaction
Customer Service Management
Retention Strategies
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Richard Shapiro
Oct. 1, 2011
Richard Shapiro published a post
Ten Tips For Generating Repeat Business - National Customer Service Week - Oct 3 -7
Customer Service
Customer Retention
Repeat Business
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Caty Kobe
Aug. 23, 2011
Caty Kobe asked a question
When was the last time you addressed your customers by name?
Customer Service
Customer Experience
Customer Loyalty
Customer Retention
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Craig Rosenberg
May 8, 2011
Craig Rosenberg and 3 other people commented on a roundtable
Focus Small Business Roundtable: Becoming the Obvious Choice for Your Customer Regardless of Price
Customer Service
Marketing
Sales
Small Business
2 more topics
4 Comments • Comment on this event
Lynn Hunsaker
May 6, 2011
Lynn Hunsaker asked a question
How do companies adapt their customer experience approach for Gen Y customers' expectations?
Customer Service
Customer Care
Customer Experience
Customer Loyalty
3 more topics
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May 4, 2011
Lynn Hunsaker published a brief
Customer Experience Management is More Than Engagement
Customer Service
Customer Advocacy
Customer Care
Customer Experience
1 more topic
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Tim Giebelhaus
April 19, 2011
Tim Giebelhaus and 5 other people answered this question
What Are The Key Steps To Client Retention?
Customer Service
Sales
Churn Rate
Customer Retention
2 more topics
6 Answers • Answer this question
Norman Roth
April 18, 2011
Norman Roth asked a question
What are the best metrics to track client retention and sell thru?
Marketing
Sales
Small Business
Customer Loyalty
2 more topics
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Brian Vellmure (@BrianVellmure)
March 29, 2011
Brian Vellmure (@BrianVellmure) asked a question
What would be the most compelling Social Business or CRM roundtable that you'd like to attend?
Customer Service
Marketing
Sales
CRM
9 more topics
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Elijah Ezendu
March 28, 2011
Elijah Ezendu commented on a brief
Customer Centricity Improves Customer Experience ROI
Customer Service
General Management
Sales
CRM
8 more topics
1 Comment • Comment on this brief
Bob Gately
March 10, 2011
Bob Gately and 4 other people answered this question
It seems so simple, but so many businesses fail: How do you keep your customers happy?
Customer Service
Angry Customers
Customer Care
Customer Needs
3 more topics
5 Answers • Answer this question
Elijah Ezendu
Feb. 15, 2011
Elijah Ezendu and 1 other person answered this question
How can you determine customer profitability?
Customer Service
Sales
CRM
Customer Loyalty
3 more topics
2 Answers • Answer this question
David Kellerman
Feb. 7, 2011
David Kellerman and 11 other people answered this question
Is in person & telephone the only way to truly launch the sales process?
Marketing
Sales
Buyer Behavior
Buyer Decision Journey
4 more topics
17 Answers • Answer this question
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