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Customer Satisfaction

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April 19, 2012

Jeremy Laurence and 1 other person answered this question

What are the best strategies to ensure one meets deadlines on client orders?

set milestones, delegate order to stock outlet or factory right away, confirm payment, set expectations.

Customer Service

Client Deliverable

Customer Satisfaction

Deadline

March 22, 2012

Andrea Herran and 4 other people answered this question

Which payroll company has the best customer service?

For me the answer depends on the size of your company and what you need from your payroll service provider. I have had good luck with local small providers who know my customers very well to a medium size provider who only provides payroll - ... more

Customer Service

Human Resources

Customer Satisfaction

Payroll

March 18, 2012

Al Shultz and 4 other people answered this question

Is it realistic for a company to "WOW" every customer?

Mark Herbert speaks the truth! And to me the key word is DIFFERENTIATION...
The fact is, you do not have to Wow every customer — you just need to convey how you are different from and superior in some way over the competition. If you ... more

Customer Service

Marketing

Sales

Customer Satisfaction

March 6, 2012

Akashkumar Bammrotwar and 3 other people answered this question

Losing a big project for your portfolio, or making your current clients unhappy: What would you choose??

In any company, small project is always a bread and butter for the company. No doubt big project give a lots of money to the company. But you have to give equal priority to both the projects. more

Feb. 15, 2012

M Scott Schaffernoth and 1 other person answered this question

What do you think the future holds for customer service?

Transforming customer "service" to be "mobile, getting customers to help each other, social, better triaging/prioritizing" is 180 degrees from making the function a "1st class member". For companies that are driven primarily by a bean counter mentality, customer service is all about putting on a ... more

Customer Service

Customer Satisfaction

Customer Service Strategies

Customer Service Trends

Feb. 14, 2012

nikil123 jagal and 2 other people answered this question

How you can find out if a client is satisfied about the service that you've offered to him?

If client is really happy with your service, surly he is ready to give the feedback for you. Give him(Client) couple of days than call or put a mail. he will surly reply.
Things you should keep in the mind.
1) which is the right ... more

Customer Service

Sales

Customer Satisfaction

Feb. 3, 2012

Cale Helmer and 1 other person commented on this post

The Fallacy of the Customer Satisfaction Survey

I still think that Customer Satisfaction Surveys have merit; provided that as a company, you actually have a requirement to drive change within your business and therefore you’ve issued a survey out to gauge performance. While I will readily admit that there are so many ... more

Customer Experience Management

Customer Satisfaction

Survey

Feb. 2, 2012

Chris Miller and 3 other people answered this question

Would you recommend having different support packages based upon customer's profit levels?

A very successful friend of mine always says that "Great service requires great margins". He purchased a business for 300K and transformed it to a $40M company almost solely on this principle. more

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