Share what you know with millions of people
Focus is the best place to turn what you know into remarkable content
Follow
Following
Unfollow
Customer Service Representative
Aug. 18, 2011
answered this question
Events
- Lead Nurturing 202: The Next Generation May 31 @ 11 am PT
- Marketing Thought Leaders: A Conversation with Jamie Mallinger June 1 @ 11 am PT
- The Tricks to Paid Media June 6 @ 11 am PT
- Display Advertising for Brand Awareness June 20 @ 11 am PT
I'd like to echo Michael's thought mentioned above. It's important for companies to start with recognizing that not every CSR has the ability or desire to sell. They've come into the role with the notion that they will manage customer accounts and ... more