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Customer Service Strategies
Feb. 15, 2012
M Scott Schaffernoth
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What do you think the future holds for customer service?
Transforming customer "service" to be "mobile, getting customers to help each other, social, better triaging/prioritizing" is 180 degrees from making the function a "1st class member". For companies that are driven primarily by a bean counter mentality, customer service is all about putting on a ... more
Aug. 11, 2011
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