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Joseph Bushey
May 7, 2012
Joseph Bushey and 1 other person answered this question
What are good examples of Knowledge Base software (for customer support)?
Customer Care
Customer Support
Knowledge Base
2 Answers • Answer this question
Robert Star
March 30, 2012
Robert Star and 10 other people answered this question
How could United Airlines improve its customer service?
Customer Experience
Customer Support
United Airlines
11 Answers • Answer this question
Jackie Nagel
Jan. 12, 2012
Jackie Nagel answered this question
Are you a customer for life?
Customer Service
Marketing
Customer Experience
Customer Experience Management
1 more topic
1 Answer • Answer this question
Michael A Brown
Dec. 14, 2011
Michael A Brown and 4 other people answered this question
As a sales rep, how do you ensure your clients don't get buyer's remorse?
Sales
Client Relationship
Customer Support
Sales Management
5 Answers • Answer this question
Evan Hamilton
Dec. 7, 2011
Evan Hamilton asked a question
How do you get your customer service/customer support staff to work well with your developers?
Customer Service
Customer Support
Employee Relations and Engagement
Be the first to answer
Richard Gans
Oct. 28, 2011
Richard Gans asked a question
How are companies using social media to inform and support customer experience initiatives?
Marketing
Customer Experience
Customer Support
Social Media
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Wayne Spivak
Sept. 13, 2011
Wayne Spivak and 3 other people answered this question
When customers tweet is it primarily to call out bad service, or to offer praise?
Customer Service
Complaint
Customer Support
Loyalty
1 more topic
4 Answers • Answer this question
Caty Kobe
Sept. 12, 2011
Caty Kobe answered this question
What are your tips for scaling social customer support?
Customer Service
Marketing
Customer Experience
Customer Support
1 more topic
1 Answer • Answer this question
Caty Kobe
Sept. 7, 2011
Caty Kobe asked a question
What software do you use to track repeat customer complaints?
Customer Service
Sales
Complaint Handling
Complaint Management
1 more topic
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Caty Kobe
Sept. 6, 2011
Caty Kobe asked a question
LiveChat now uses Facebook integration to personalize customer interactions. Will others follow suit
Customer Service
Customer Experience
Customer Support
Facebook
2 more topics
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Justin Anovick
Sept. 2, 2011
Justin Anovick and 1 other person answered this question
What companies failed due to poor customer service?
Customer Service
Business Failure
Customer Satisfaction
Customer Support
2 Answers • Answer this question
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