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Jan. 23, 2012

Belldon Colme and 1 other person answered this question

How can large companies innovate when risk is not rewarded & doing the 'same old' is the standard?

Do I hear a little frustration in your question, Linda? ;)
In my experience, large corporations are people-heavy. The bigger the company, the more waste on overmanning. What you are asking can be accomplished, but not as an individual effort. Only a team, with a ... more

Sales

Customer

Human

It Strat

Oct. 6, 2011

Manoj Tarkar and 2 other people commented on this post

7 Sure Signs That You Are Losing Your Understanding of Buyers

we know everything we need to know about our buyers

Sept. 6, 2011

Andrew Rudin answered this question

How can you separate what your customer wants from what they really need?

Gad! What a conundrum. And there isn't enough space to answer it here. There's a larger question, of course: do I agree to providing the wanted feature or capability and position myself to win the sale, or, using my industry knowledge, do I share with ... more

Sept. 4, 2011

Maria Marsala and 2 other people answered this question

What can small businesses do to benefit from establishing an online presence?

In my niche, finance, they can set up accounts and a blog. Even if compliance won't allow them to do much online, getting their name on LinkedIn, FB, Twitter at a minimum to "save" will come in handy in the long run.
While they aren't ... more

Information Technology

Aug. 16, 2011

Nicholas Taylor answered this question

How should you greet a client/customer who is new to your business?

Thanks for the reply, Jim! Very insightful indeed and thank you for the link.
Many Thanks,
Nicholas

July 25, 2011

Tekle Sebhatu asked a question

What strategies can you use to assist indecisive customers in coming to a decision?

July 19, 2011

Jeffrey J Kingman published a post

#Custserv Chat Topic: Is Google+ a Game Changer for Customer Service Centers?

Customer Service

Marketing

Customer

Customer Experience Management

2 more topics

June 27, 2011

Steven Fowler answered this question

What are your best questions for customers? What do you hope to discover by asking them?

The types of questions that you ask potential and existing customers depend on what you're trying to discover.
For potential customers we ask questions in an attempt to determine their alignment with our product and services. These questions are guided based on where they are in ... more

June 5, 2011

Chrissey Ladd and 5 other people answered this question

What does 'listen to your customer' really mean?

Larry,
Much of what a client/customer says is dependent on the service/product provided.
I am in financial services. When I teach other representatives, one of the "questions" (read: objections) a client of financial services might ask, "Is this FDIC insured?"
When a representative LISTENS to ... more

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