Share what you know with millions of people
Focus is the best place to turn what you know into remarkable content
Follow
Following
Unfollow
Empathy
July 6, 2011
David Filwood
and
7 other people
answered this question
Can empathy be scripted or can it only come naturally?
Speaking from a Contact Center perspective - if your employees already have the right mix of ‘Soft Skill’ (Personality/Job-Fit) traits & Communications Skills to begin with - and specific amounts of those traits – then Empathy Skills Training will prove valuable as a way to ... more
Events
- Lead Nurturing 202: The Next Generation May 31 @ 11 am PT
- The Tricks to Paid Media June 6 @ 11 am PT
- Display Advertising for Brand Awareness June 20 @ 11 am PT
Top Contributors
Bill Campion
Points: 10
Lisa Ford
Points: 10
David Filwood
Points: -6
Principal Consultant
Follow
Following
Unfollow