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Employee Conduct

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Aug. 7, 2011

vee srinivas and 8 other people answered this question

Employee Performance Best Practices: What are your 3 tips for giving an annual performance review?

1. Start with expectations: Between you and the employee, have a set of KRAs (Key Result Areas) evolved for the next year. Break this down into mid-year targets if not targets for each quarter. Let this also include your commitments, provision of infrastructure, grants etc ... more

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March 23, 2011

Guy Farmer and 2 other people answered this question

What are the biggest 'morale killers' that plague companies? How are they overcome?

Great question Andi. I would say that not using employees talents and abilities, micromanaging their work, poor communication, not allowing people to grow and not praising them are major reasons for low morale. A positive way to overcome these challenges is to train leaders to ... more

Jan. 27, 2011

Andria Corso and 1 other person answered this question

What are some of the unique issues that HR is going to have to face in 2011?

In addition to what Dave said, in order to retain the talent that you want to stay, HR will need to provide employees with flexibility to balance life and work as a top tactic to meet the challenge of attracting, retaining and rewarding the best ... more

Jan. 4, 2011

Phil Green answered this question

Why am I not allowed to see a written complaint filed against me?

This will be to protect the complainant. If you were to see the actual words of the complaint you are more likely to be able to figure out who the complainant is. Also remember that just because a person makes a complaint, it doesn't mean ... more

Dec. 30, 2010

Joseph Mullin and 1 other person answered this question

When would you fire someone over their status on Facebook or Twitter?

My question is this, did anyone follow up on the employees complaints or did they fire the employee so as not to have to deal with it? We are only hearing one side of the story. Did the employee report their concerns to HR who ... more

Dec. 29, 2010

Bob Etherington and 1 other person answered this question

How do you manage a negative sales person to be a positive leader?

Buy them a copy of Professor Richard Wiseman's "The Luck Factor". Insist that they do what it says and complete the daily log for just 30 days e.g, January 2011. Challenge them to tell you on 31st January that they didn't get luckier and feel ... more

Dec. 28, 2010

David Filwood and 4 other people answered this question

What differentiates an average salesperson, and an exceptional salesperson?

Speaking from an Inside Sales/Telephone Sales Call Center perspective - It’s all about the quality of the ‘Humanware’ you deploy to begin with.
Hiring the wrong Inside Sales/Telephone Sales Agent is the Root Cause of most Call Center Performance Issues. It’s also a significant drain on ... more

Dec. 23, 2010

Iris Sasaki and 2 other people answered this question

What are your methods for harassment training and presentations?

Fran, yes, I should have added that. What I meant was, to keep it as confidential as possible. It is always important to explain that your ability for confidentiality only goes so far. Thanks for the reminder!
HAPPY HOLIDAYS! more

Dec. 22, 2010

Jesse de Agustin and 4 other people answered this question

When, if ever, is it OK to argue with a customer?

Good points here. . . Brian and Chip I agree and this must be approached with care. Loosing one customer may "snowball."
However, mitigating an argument can really make the customer's day.
If a customer doesn't wish to remain a customer, that's their choice. Yet ... more

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