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Face to Face Customer Service
Oct. 18, 2011
Bill McChesney
and
8 other people
answered this question
With the retirement of the 'Baby Boomers', is face to face customer service dying?
I’m not sure I know the economics of customer service, as a general rule, to be able to point to specific numbers. We have all heard that the cost to acquire a new customer is 5 times the cost to keep the one you have. ... more
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