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Phone Systems

Any specific change management considerations for UC implementation?

Oct. 21, 2010

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Phone Systems

What roles within the organization should "drive" or "lead" adoption of UC and why?

4 more topics

Oct. 21, 2010

Lars Vleeshouwers and 1 other person answered this question

In addition to Todd's comment to which I totally subscribe, I'd like to point out that especially in knowledge-intensive roles (as I have seen in large law companies) where employees put high value to personal development, workspace flexibility and recruitment costs are high, the HR ... more

Unified Communications Implementation

Oct. 20, 2010

Lauren Harper asked a question

How long do you feel will it take to change regulation on carriers "owning the device"?

Do any particular company characteristics represent the "sweet spot" for UC?

Oct. 19, 2010

Lauren Harper asked a question

Unified Communications Applications

1 more topic

Oct. 18, 2010

Jon Arnold and 1 other person answered this question

What will it really take for telepresence to gain widespread adoption?

Telepresence is a pretty broad term - unless you're Cisco, in which case, it's really a high end enterprise solution. Their offering is first rate, but is not likely in the budget for most Focus readers.
The broader sense of telepresence includes lower end systems ... more

Unified Communications Implementation

Oct. 18, 2010

Jon Arnold answered this question

Do Hard Phones make sense anymore?

Sure they do. Most business-grade phones pretty much last forever, and the only reason to get rid of them is because the underlying phone system has to be replaced. In most of these cases, however, the new system will still be a desk phone - ... more

Unified Communications Features

Oct. 18, 2010

Jon Arnold answered this question

How do we get customers to not only recognize, but build confidence in UC applications?

You need some early adopter examples as proof of concept. Once you have a couple of reference customers for a particular UC application, you need to find a way to share this with your broader customer base. Case studies are a great way to do ... more

Unified Communications Applications

Oct. 18, 2010

Lauren Harper asked a question

What do you think is a reasonable payback for UC?

Phone Systems

How do I link remote locations back to the main office on a premise-based system?

2 more topics

Oct. 15, 2010

Paul Baldi and 1 other person answered this question

First I would ask, what's the business case for connecting all of the branches and home users back to prem? Budget? Time frame? In-house expertise? These answers will be instructive in selecting a solution.
There's many ways to accomplish this, including cloud based solutions. Since ... more

What do you say to those still not yet committed to or convinced about UC?

Oct. 11, 2010

Lauren Harper asked a question

Focus Interactive Summit

Unified Communicatins Strategy

1 more topic

Oct. 10, 2010

Louis Mastrangelo answered this question

What are the benefits to desktop video conferencing?

I use it daily. It's great for interviewing remote candidates on "first" interviews. I think that it humanizes customer service, tech support, and online sales which I see as a huge plus.
Think of it like this: Whenever you talk to somebody on the telephone ... more

Unified Communications Features

Oct. 7, 2010

Tino Fenotti and 5 other people answered this question

What have you found the number one benefit of UC to be?

The number one benefit to UC is the increase productivity and efficiency in an organization. Now, this might be somewhat of a "soft" statement however once implemented and metrics such as customer responsiveness, project deadlines and customer retention are measured and tracked, the increase in ... more

Unified Communications Features

Oct. 7, 2010

Lauren Harper asked a question

Why is VoIP considered a disruptive technology?

Unified Communications Applications

Oct. 7, 2010

Lauren Harper asked a question

Who are the emerging players in the UC field?

Unified Communications Vendors

Oct. 6, 2010

Lauren Harper asked a question

In your experience, what UC solution has typically been used for local government agencies?

Unified Communications Strategy

Oct. 5, 2010

Richard Piatkowski answered this question

Any experience/stories using Microsoft's hosted UC offering - Office Commuication Server?

Lauren,
Speak to Aspect ... we use MOC for voice, video and presence ... in fact we use it for everything!
Richard more

Unified Communications Implementation

Oct. 1, 2010

Lauren Harper asked a question

Example of an enterprise CEBP deployment?