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Help Desk

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May 8, 2012

David Ferguson and 2 other people answered this question

What features do you expect from a good help desk software?

Good help desk software should have the same characteristics of good business software in general. Here are a few of things to look for:
1. they should serve their function in the organization with the least impact. Impact being defined as a low amount of ... more

Customer Service

Information Technology

Help Desk Software

May 3, 2012

Tony Scott and 8 other people answered this question

Who owns the help desk in larger organizations?

In the past, with complex and expensive help desk systems, it was the IT department, no doubts there. However, with cloud-sourcing catching on in the last 2 years, new help desk systems like http://www.focalscope.com, http://www.zendesk.com, and http://www.kayako.com, have made it so easy to implement and ... more

Customer Service

April 12, 2012

Jamee Calasanz and 24 other people answered this question

Can I outsource help desk support?

Hi Fred,
Yes, you can definitely outsource help desk support. However, this also depends on the nature of the support that is required. I work for an outsourcing company and we have helped SMBs in their work processes and we can proudly say that they ... more

March 16, 2012

Tara Lynn Gray and 7 other people answered this question

What is the best CRM solution available on the web?

Hello Eddie,
All great suggestions thus far but the one thing that sticks out about your question to me is the volume of accounts you could potentially have and the fact that you will virtually overnight step into the managed service provider business.
With that ... more

Customer Service

Information Technology

Feb. 9, 2012

Juicy Richa and 3 other people answered this question

What are your help desk software 'must haves?'

It must have powerful trouble ticket system and knowledge system. iKode helpdesk X is a web based customer support solution
http://www.phphelpdesk.org/ more

Customer Service Software

Customer Service Tools

Jan. 25, 2012

Brian Phelps answered this question

Are you excited for Zendesk's enterprise offering?

This is against the Community Guidelines. Do Not Solicit
Outright solicitation of products, services or job opportunities is strictly prohibited and any such posts will be immediately removed.
When offering a valuable, high-quality content, you can "indirectly" promote products or services. For example, instead of ... more

Customer Service

Help Desk Software

Nov. 24, 2011

Juicy Richa and 3 other people answered this question

How much should I expect to spend on service desk software?

Our company use iKode service desk X which is very cheap. only $39.99

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