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Interactive Voice Response
March 24, 2010
Steve Davidson
and
1 other person
answered this question
Should we use Interactive Voice Response?
Rodney's right about the opt-out. The advantage of computerized functions on IVRs is that they can operate 24/7, easing up demand on your incoming lines and CSRs during business hours. Additionally, sometimes people are more comfortable dealing with a machine than a person, or they're ... more
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Rodney Ritter
Points: 10
Customer Quality Specialist
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