Share what you know with millions of people

Focus is the best place to turn what you know into remarkable content

×

Follow Following Unfollow

KPI

Ask a Question

May 10, 2012

Julian Poulter and 4 other people answered this question

How do you calculate the close ratio for your organization?

I was going to copy in a report from the system we use for lead generation and pipeline management.
The first step is to define the sales process from :
A lead/prospect
A marketing qualified lead (MQL)
A sales qualified lead (SQL)
Customer
Once you ... more

Sales Management

Dec. 10, 2011

Sharon Smith asked a question

Could Driver Based Planning (DBP) help to increase the collaboration within an organization?

General Management

Aug. 25, 2011

Brielle Nikaido asked a question

What metrics should an org. look at to see if knowledge sharing and collaboration are taking place?

Information Technology

Knowledge Sharing

June 14, 2011

Rich Hueners answered this question

What are the best social CRM metrics to use?

post/visit
comment/visit
event view/visit
*separate the first 3 (or however many you have) into sections, then drop separately downwards
visit/lead
lead/quote
quote/order
your ROI is determined by your social activity/order ratio more

Customer Service

Key Performance Indicator

June 8, 2011

Neil Morrison answered this question

What are performance indicators for HR professionals?

Hi Nael,
After years and years of trying to find meaningful HR measures, I have to say I've stopped. The thing is that either you have to measure so many different things in order to get relevant data or you go with just a few measures, ... more

Human Resources

Key Performance Indicators

June 8, 2011

Monique Hodgkinson and 2 other people answered this question

What are the most meaningful customer service metrics?

There are many things that need to be measured. From my perspective the entire journey can be summed up in two words: Customer Satisfaction. I've managed a number of support organizations in the tech industry and what customer satisfaction boils down to is:
1. Was ... more

Customer Service

General Management

Contact Centers

Nov. 18, 2010

Craig Rosenberg answered this question

Marketing KPI's: What KPI’s do you recommend for sales and marketing to agree on?

UNIFIED LEAD DEFINITION -- that is, the definition of what is handed off to sales from marketing. This needs to be signed off by sales and marketing. It needs to be clear and easy to understand, everyone needs to know what it is. Without this, ... more

Aug. 15, 2010

Mitch Turner and 1 other person answered this question

Are KPIs, goals, and metrics essential for successful project delivery?

Yes, metrics are essential, though in many cases the metrics chosen are the wrong one's. Most people tend to think that "on time and under budget" are the key metrics, however, its about what the project is designed to be improving in the business that ... more

General Management

Information Technology

May 12, 2010

Kevin Temple answered this question

What KPIs do you use to evaluate business performance?

Hi Dan:
I mainly focus on sales effectiveness, so my input will be slanted that direction. However, the concept can be applied across the board.
I start with an assessment of the opportunities in progress, identify the process being used to engage new business opportunities, ... more

Business Performance Management

Financial Services

April 12, 2010

John Marrett and 2 other people answered this question

Does 'all' CRM packages have enough functionallity?

One of the first things we ask our prospects is if they have created a "CRM Requirements" document.
If they haven't, then we will help them create one so that they understand what they really want their CRM system to do for them.
John Marrett ... more

Events

Lead Nurturing 202: The Next Generation May 31 @ 11 am PT
Marketing Thought Leaders: A Conversation with Jamie Mallinger June 1 @ 11 am PT
The Tricks to Paid Media June 6 @ 11 am PT
Display Advertising for Brand Awareness June 20 @ 11 am PT

Top Contributors

more less

Mitch Turner

Points: 20

VP, Business Consulting Serv... Follow Following Unfollow

Neil Morrison

Points: 10

Group HR Director Follow Following Unfollow

Mike Wittenstein

Points: 10

Customer Experience Designer... Follow Following Unfollow

Rich Hueners

Points: 10

Product Marketing Manager Follow Following Unfollow

Dave Brock

Points: 10

President and CEO Follow Following Unfollow

Monique Hodgkinson

Points: 10

Marketing Consultant Follow Following Unfollow

Related Topics

more less

× 6

Follow Following Unfollow

× 3

Follow Following Unfollow

× 3

Follow Following Unfollow

Key Performance Indicators

× 3

Follow Following Unfollow

× 3

Follow Following Unfollow

General Management

× 3

Follow Following Unfollow

× 2

Follow Following Unfollow

Customer Service

× 2

Follow Following Unfollow

Information Technology

× 2

Follow Following Unfollow

× 1

Follow Following Unfollow

Financial Services

× 1

Follow Following Unfollow

Contact Centers

× 1

Follow Following Unfollow

Business Performance Management

× 1

Follow Following Unfollow

Project Management

× 1

Follow Following Unfollow

Performance Management

× 1

Follow Following Unfollow