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Large Company
May 5, 2011
Peggy Carlaw
answered this question
From a service perspective do you think it is better to work for a small or large company? Why?
I don't think it matters. What matters is the mindset of the management. We provide customer service training and are in companies large and small around the world. We've seen that the number one driver of service quality is whether management sees providing excellent customer ... more
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