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Outsourced Call Center
March 18, 2011
Tim Giebelhaus
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What is the best approach for training outsourced contact center agents?
The best way is to treat them as if they were not outsourced, but part of your organization. I would start with all of the standard training for any agent. It is like starting up a new remote location. Depending on your available training resources, ... more
Nov. 30, 2010
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