Phone Systems

Small Business

What's the best VoIP phone system?

Solutions

Michael Forrester and 16 other people answered this question

Jan. 12, 2012

First I would like to thank you all for the response to this question as this string helped me when I made the decision to look at a hosted phone system. Although I initially jumped the gun on a purchase I did an extensive amount ... more

What are the benefits of a universal queue?

Evan Hamilton and 1 other person answered this question

Dec. 7, 2011

One huge benefit: there's one location to see if you're dropping the ball. Give one personal final bill-stops-here ownership, and at the end of the day it's easy for them to see if your company is hitting it's customer service goals. more

Hacking Skype: 25 Tips to Improve Your Skype Experience

Operations

Call Center Features

Call Center Technology

5 more topics

Wayne Spivak and 3 other people commented on an FYI

Nov. 26, 2011

Very complete, although a few hyperlinks have changed.
Thank you.

Five Best Practices for Hosted Services

Voip

mike henderson and 2 other people commented on a brief

Nov. 12, 2011

M5 sucks. never good for anything. u keep them ringing and will talk to stupid engineer who dont' know how voip works. t3 enginers are joke. more

Does the success of a Unified Communications system heavily depend on changing users' habits?

Tino Fenotti asked a question

Oct. 29, 2011

Operations

Collaboration

What are the benefits to setting up your own call centres vs offshore?

David Filwood and 7 other people answered this question

Oct. 3, 2011

“False Economy” is defined as an action that saves money at the beginning - but which over a longer period of time results in more money being wasted than being saved.
On a “level playing field” – onshore Call Centers are financially competitive with offshore Call ... more

Should I sign up for Postage by Phone?

Call Centres

Offshore

Jane Sweeney and 3 other people answered this question

Sept. 29, 2011

They have lots of hidden charges if you don't pay you bill before it is due. Have had nothing but trouble!!! more

How can I integrate our phone system with our CRM?

Small Business

Office Equipment

4 more topics

Jonathan Rodwell and 7 other people answered this question

Sept. 25, 2011

I agree with Tim's view - 3CX is good value, stable with a range of integration options out of the box. more

What are the top 10 small business IP Telephone systems?

Sales

Avaya

5 more topics

Scott Albro and 1 other person answered this question

Sept. 1, 2011

In no particular order, here are some of the top phone system providers for small business:
Panasonic
Shoretel
Mitel
Avaya
Cisco
Toshiba
Talkswitch
Digium
Fonality
NEC
Again, In no particular order, here are some of the top hosted IP telephony providers for small business:
Skype
Vocalocity
RingCentral
8x8
Fonality more

Small Business

In a business environment, are PC softphones on the decline due to the growing use of smartphones?

Sandra Gustavsen asked a question

Aug. 30, 2011

What are some of the best small business pbx phone systems?

Amy Babinchak and 19 other people answered this question

Aug. 23, 2011

Telephone systems these are tiny computers. The industry has moved into computing. Cost of hardware and simplicity of maintenance is the benefit. This has been a painful transtion for traditional telephone providers, but a natural for IT service providers. After extensive research and testing of ... more

I have an old pbx. I really want a new phone system but can’t afford it right now. Can I save money by leveraging my existing system and adding functionality?

Becky Mcginity and 1 other person answered this question

Aug. 18, 2011

I think you can check with some other providers too who are providing services at very low cost and I m sure you will not have to invest your more money for this....There are some PBX providers who gives you some additional features or functionalities ... more

PBX