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Aug. 19, 2011
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May 27, 2011
Mike Wittenstein
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What's your favorite social media channel for customer service?
It hasn't been invented yet. IMHO the best social media service would be dedicated to connecting customers who 'tweet or email in' with the information, numbers, contacts, first-level help info, etc. that they need. Imagine a single service many suppliers could use that would handle ... more
March 12, 2011
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March 10, 2011
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Feb. 28, 2011
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Feb. 4, 2011
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Jan. 29, 2011
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Jan. 20, 2011
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Jan. 19, 2011
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