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Response Times
March 1, 2011
Chip Bell
and
12 other people
answered this question
What is the optimal response time for an email to customer service?
Determining response time should start with a complete understanding of the customers' expectations. Given today's wired and dangerous customers, continually updating that understanding is vital since customers' concept of time continually changes. Also, saving time may today be more important than saving money. Obviously, customer ... more
Feb. 15, 2011
answered this question
Dec. 6, 2010
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