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Social Customer Care

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Matthew Trifiro
Dec. 19, 2011
Matthew Trifiro answered this question
What metrics are being used to measure social media customer service?
Customer Service
Social Customer Care
1 Answer • Answer this question
Shaleen Shah
Nov. 23, 2011
Shaleen Shah and 7 other people answered this question
What are the challenges to outsourcing social media customer service?
Customer Service
Outsourcing
Social Customer Care
Social Customer Service
8 Answers • Answer this question
Esteban Kolsky
Nov. 16, 2011
Esteban Kolsky published a post
What Are Organizations Doing in Social Customer Service?
Customer Service
Research
Social Business
Social CRM
2 more topics
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Guy Stephens (@guy1067)
Nov. 4, 2011
Guy Stephens (@guy1067) asked a question
Do any companies offer 24/7 customer service via Twitter?
Customer Service
Social Customer Care
Social Media
Twitter
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Guy Stephens (@guy1067)
Nov. 3, 2011
Guy Stephens (@guy1067) asked a question
What happens once you work out the ROI of using social media within customer service?
Customer Service
Finance
ROI
ROI Analysis
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Owen McGab Enaohwo
Oct. 11, 2011
Owen McGab Enaohwo and 1 other person answered this question
Can outsourcing social media customer service work?
Customer Service
Marketing
Social Customer Care
Social Media
2 Answers • Answer this question
James Cowie
Oct. 1, 2011
James Cowie answered this question
What is the role of mobile in customer service?
Customer Service
Mobile
Social Customer Care
1 Answer • Answer this question
Olayiwola A. Alara
Sept. 23, 2011
Olayiwola A. Alara and 1 other person answered this question
What would happen if a customer could add a 'dislike' button to a company's web site?
Customer Service
Social Customer Care
2 Answers • Answer this question
Richard Feldman
Sept. 21, 2011
Richard Feldman and 3 other people answered this question
Is a multichannel strategy more important than resolving a customer's issue?
Customer Service
Social Customer Care
4 Answers • Answer this question
Ajay Chadhda
Sept. 15, 2011
Ajay Chadhda and 3 other people answered this question
Is ignoring a Twitter complaint like hanging up the phone on your customers?
Customer Service
Social Customer Care
4 Answers • Answer this question

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