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Feb. 23, 2012

Bob Parsons and 18 other people answered this question

What are your thoughts on leaving voicemail?

If you leave a voicemail message, it should include a "Call to Action" and it should NOT give the full details about why you called. If your message babbles on and on, there is no incentive to call you back, because you have already delivered ... more

Sales Reps

Telesales

Voicemail

Feb. 3, 2012

Cale Helmer and 1 other person answered this question

What deals can you close without face-to-face negotiation?

Helen, it really depends on your industry. Having worked in the call center world for a number of years, I can assure you that I've seen multi-million dollar deals closed over the phone. As much as I'd like to think that it's a smiling face ... more

Sales

Inside Sales

Telesales

Nov. 28, 2011

Nick Gain asked a question

What are the most appropriate metrics to use for Lead Nurturing and should call stats be featured?

Sept. 28, 2011

Josiane Feigon and 3 other people answered this question

Inside sales training: How long should it take for an inside sales rep to make calls?

I agree with Ken as inside salespeople need to hit the phones/emails early and often. If they can listen to audio recordings or peers on the phone, that is a good start but after that- get on the phones/emails to set the right sales momentum ... more

Sept. 28, 2011

Josiane Feigon and 7 other people answered this question

What are the key components to an optimal inside sales training/onboarding program?

Hello everyone, I'm in good company and would like to weigh in on this very important topic.
I believe that building a sustainable sales training culture requires deeper attention to the entire inside sales organization. It must live a longer life and insert itself into ... more

July 20, 2011

Margarita Roberts and 2 other people answered this question

What are some examples of interest-creating opening statements for inside sales calls?

Great article! It is usually very frustrating to try to figure out how to best begin a sales pitch. After you finish the sale, I'd recommend keeping track of it in this easy to use template: http://www.oneclickstatements.com/commission-statements.html
Rita R. more

June 27, 2011

Lauren Harper answered this question

What are some tips to be extraordinary in telesales. How to catch the client's attention?

Hi Chalini!
I would definitely recommend listening to or downloading the transcript of the Strategies for Getting In: How to Reach That Prospect You MUST Talk To Focus Roundtable from last week. There was some really amazing tips and tricks provided by Experts in the sales ... more

May 23, 2011

Paul Okrzesik answered this question

Do you still cold call or do you use other methods?

I think "cold calling" is just one of many "tools" a sales person uses. And now-a-days we have to watch the semantics here as to what is a "cold call". Not sure when the term "warm call" evolved, but I would guess most sales people ... more

March 30, 2011

Rick Kirkham and 4 other people answered this question

Are you using "tele" as part of your lead nurturing strategy?

We use the phone less for prospecting now than we used because we found in B2B sales in our market it just isnt as as effective as it was. It is stil essential and effective once we have generated a contact via other chanels networking, ... more

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