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Training Techniques

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Feb. 3, 2011

Vasudha Deming and 11 other people answered this question

How to get my CSR's be more compassionate?

You mentioned that the concept of customer service is a new one for the people you're training. One simple technique that can help them embrace a mindset of service is this: Ask them to think about their own experiences as a customer--in person, on the ... more

Customer Service

Coaching & Training

Customer Loyalty

Training Techniques

Feb. 3, 2011

Paul McKeon answered this question

What are some cross-training techniques that you use to help align your sales and marketing depts?

I wish more companies considered cross-training to help align Sales and Marketing. We did our own research and discovered that it’s a lack of understanding and mutual respect were the primary causes of misalignment in B2B organizations. And, in our Focus Roundtable last week, all ... more

Dec. 15, 2010

Ryan Alex and 2 other people answered this question

What's an example of some of the best sales training that you have experienced?

3 Things to Discover:
-Make sure the training is practical.
-Ask how in the past they have measured an increase in performance? If they are not measuring an increase in performance then there likely isn't one. This will also help in determining ROI.
-Find out how in their ... more

Dec. 14, 2010

Greg Owen-Boger and 2 other people answered this question

Do you send your employees to out-of-house training seminars?

Alison,
If you are concerned about the amount of your investment in out-of-house training (and who isn't?!) I suggest that you ask the training provider to allow you to take the training for a trial run before making a full commitment.
As a training provider ... more

Human Resources

Training

Training Design and Development

Training Events

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Nov. 4, 2010

Guy Farmer answered this question

What are your 3 best tips for training new employees?

Great question Sarah. When training new employees I've found it helpful to:
1. Find out what their skills and abilities are and what they love doing so I can help them do as much of that as possible.
2. Listen carefully to what they have to say ... more

General Management

Human Resources

Employee Training

Hiring Best Practices

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Nov. 1, 2010

Eric Britten and 1 other person answered this question

How can you train employee empowerment?

Adam:
Empowerment isn't something you train an employee to do. It is something their boss, organization and organizational culture allows and encourages. As Saumya (above) points out, there are activities that can encourage and enhance it.
Elements in an organizational culture that help instill and reinforce ... more

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