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Nov. 18, 2010

Jacques Pavlenyi and 1 other person answered this question

What will the UC industry look like in 5 years?

It's always hard to predict the future. Better to look at where we've been going an extrapolate. When it comes to collaboration tools, rarely does one completely give way to the next. For example, despite saying "e-mail is dead!" for the past 2+ years, e-mail ... more

Information Technology

Phone Systems

Technology

Telephone System

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Nov. 17, 2010

Roy Holden asked a question

What are the differences between Nortel MCS 5100 and MCS 5200?

Information Technology

MCS 5100

MCS 5200

Multimedia Communications Server

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Nov. 8, 2010

Diane Williamson asked a question

How does your IT department approach innovation, new ideas and R&D for telephony and UC?

Information Technology

Oct. 21, 2010

xinren ewfdedf answered this question

Any specific change management considerations for UC implementation?

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Information Technology

Focusiucs

Phone Systems

Unified Communications

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Oct. 18, 2010

Jon Arnold answered this question

Do Hard Phones make sense anymore?

Sure they do. Most business-grade phones pretty much last forever, and the only reason to get rid of them is because the underlying phone system has to be replaced. In most of these cases, however, the new system will still be a desk phone - ... more

Information Technology

Focusiucs

Unified Communications

Unified Communications Features

Oct. 11, 2010

Todd Hodgen answered this question

How can a unified communications system improve mobility?

THere are several items in Unified Messaging that will help mobility.
Find-me Follow-me is a feature that allows a user on a telephone system forward their calls to other locations - mobile phone, home phone, etc. Many are configurable by time of day, day of ... more

Information Technology

Mobile Devices for Smbs

Mobiliy

Telephony

1 more topic

Oct. 10, 2010

Louis Mastrangelo answered this question

What are the benefits to desktop video conferencing?

I use it daily. It's great for interviewing remote candidates on "first" interviews. I think that it humanizes customer service, tech support, and online sales which I see as a huge plus.
Think of it like this: Whenever you talk to somebody on the telephone ... more

Information Technology

Focusiucs

Unified Communications

Unified Communications Features

Oct. 7, 2010

Tino Fenotti and 5 other people answered this question

What have you found the number one benefit of UC to be?

The number one benefit to UC is the increase productivity and efficiency in an organization. Now, this might be somewhat of a "soft" statement however once implemented and metrics such as customer responsiveness, project deadlines and customer retention are measured and tracked, the increase in ... more

Information Technology

Focusiucs

Unified Communications

Unified Communications Features

Sept. 30, 2010

Jon Arnold answered this question

How do you get buy in for UC from the business owners?

Too complicated to answer here. Main idea is they have to think about UC as a strategic move, not simply an investment. Furthermore, they're not buying a product - on one level they're buying a service, and on another, they're buying solutions that enable productivity. ... more

Information Technology

Focusiucs

Unified Communications

Unified Communications Features

1 more topic

Sept. 28, 2010

Jo Ann Stadtmueller and 1 other person answered this question

With the shift of communications towards the cloud, how do we evaluate new providers?

I agree with Jon, we evaluate new providers by their UC capabilities and how they can further our efforts. When evaluating legacy (on site hosted) vs. cloud it could be looked at from many perspectives. One perspective could be the total cost of ownership. The ... more

Information Technology

Cloud Computing

Focusiucs

Unified Communications

2 more topics

Sept. 28, 2010

Vitalijs Akbijevs and 1 other person answered this question

What are the main components of an efficient unified communications system?

Conferencing, collaboration tools, mobility, multimodal communications. Also main UC elements should be enable easy business process integration. more

Information Technology

Focusiucs

Unified Communications

Unified Communications Features

Sept. 27, 2010

Jon Arnold answered this question

Can you comment on any exciting trends or disruptive technology companies in the UC space?

Well, you could argue that all UC providers are disruptive, but that doesn't do you much good. One important trend along these lines is the cloud, of course, and there are many angles around that. We all know the cloud is carrying a lot of ... more

Information Technology

Focusiucs

Unified Communications

Unified Communications Features

Sept. 24, 2010

Jignesh Jani answered this question

Do you think the ROI is a great enough move toward a UC if the company size is under 100 users?

Hi Lauren, First of all lets understand why do we need a UC Solution.
The answer is obvious that UC would ne a great player in an support or sales industry where the co workers needs to be in touch constantly with each other.
Imagine ... more

Information Technology

Focusiucs

Return on Investment

Unified Communications

2 more topics

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