Unified Communications Strategy

Unified Communications Strategy

Unified Commuincations

Jan. 13, 2011

Dave Michels and 4 other people answered this question

Unified Communications Trends: What are the biggest trends to watch in 2011?

In 2011, we will begin to see pushback on work/life balance issues.
I remember explaining to people in 2002 that VoIP means you can have a work phone at home and the reaction was typically negative. "Why would I want that?" That changed over the ... more

Unified Communications and IT infrastructure: top tools?

Nov. 13, 2010

emanuel miller answered this question

The top 5 tools in Unified Communications & most valuable. 1.Security of your internal and external IP Network
2. Reliablity for end to end services from one vendor for hardware and support.
3. Cat5 cable per location or better and fiber Testing records
4. Complete ... more

How do you start formulating a telephony/UC strategy?

Nov. 3, 2010

John Green and 1 other person answered this question

Rob,
Derek is correct. The start point of anything is defining the needs.
I find it helpful to not think in terms of labels, ( UC, etc ), but in terms of the functionality that you want and/or need. Its also useful whilst doing this to ... more

Any specific change management considerations for UC implementation?

Oct. 21, 2010

xinren ewfdedf answered this question

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Phone Systems

What roles within the organization should "drive" or "lead" adoption of UC and why?

4 more topics

Oct. 21, 2010

Lars Vleeshouwers and 1 other person answered this question

In addition to Todd's comment to which I totally subscribe, I'd like to point out that especially in knowledge-intensive roles (as I have seen in large law companies) where employees put high value to personal development, workspace flexibility and recruitment costs are high, the HR ... more

Unified Communications Implementation

Oct. 19, 2010

Lauren Harper asked a question

Do any particular company characteristics represent the "sweet spot" for UC?

Unified Communications Applications

1 more topic

Oct. 18, 2010

Jon Arnold and 1 other person answered this question

What will it really take for telepresence to gain widespread adoption?

Telepresence is a pretty broad term - unless you're Cisco, in which case, it's really a high end enterprise solution. Their offering is first rate, but is not likely in the budget for most Focus readers.
The broader sense of telepresence includes lower end systems ... more

Unified Communications Implementation

Oct. 18, 2010

Jon Arnold answered this question

Do Hard Phones make sense anymore?

Sure they do. Most business-grade phones pretty much last forever, and the only reason to get rid of them is because the underlying phone system has to be replaced. In most of these cases, however, the new system will still be a desk phone - ... more

Unified Communications Features

Oct. 13, 2010

Lauren Harper asked a question

What has been the best UC solution for local government?

Focusiccs

Unified Communications Solutions

1 more topic

Oct. 6, 2010

Lauren Harper asked a question

In your experience, what UC solution has typically been used for local government agencies?

Unified Communications Strategy

Oct. 5, 2010

Richard Piatkowski answered this question

Any experience/stories using Microsoft's hosted UC offering - Office Commuication Server?

Lauren,
Speak to Aspect ... we use MOC for voice, video and presence ... in fact we use it for everything!
Richard more

Unified Communications Implementation

Sept. 30, 2010

Jon Arnold answered this question

How do you get buy in for UC from the business owners?

Too complicated to answer here. Main idea is they have to think about UC as a strategic move, not simply an investment. Furthermore, they're not buying a product - on one level they're buying a service, and on another, they're buying solutions that enable productivity. ... more

Unified Communications Features

1 more topic

Sept. 30, 2010

Jon Arnold answered this question

What three UC vendors would you start with if you were just starting out?

I'm not going to specify vendors in a public forum like this, but am happy to give another spin on this question.
First off, be careful how you phrase the question - there's no such thing as an "old UC system". :-)
Regardless, I think ... more